1. Introduction

Your privacy is important to us. This Privacy Policy explains how our clinic collects, uses, stores, and protects your personal and medical information when you access our website and online services.

2. Information We Collect

We may collect the following information when you use our website or services:

• Personal Information: Name, date of birth, contact details, email address.
• Medical Information: Medical history, current medical condition, laboratory results, medical certificates.
• Account Information: Login credentials (email and password).
• Clinic Transactions: Appointment records, billing, and payment history.
• Usage Data: Information about how you interact with our website and services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies.

3. How We Use Your Information

Your information is used for:

• Providing healthcare services and maintaining accurate medical records.
• Allowing secure access to laboratory results, medical certificates, and clinic transactions.
• Communicating with you regarding appointments, results, and clinic updates.
• Improving patient experience and website functionality.
• Complying with legal and regulatory requirements.

4. Patient Access

Patients can securely log in using their registered email to:

• View and download laboratory results.
• Access and download medical certificates.
• Review clinic transactions.

5. Data Protection & Security

We implement strict security measures to protect your information:

• Encrypted data transmission (SSL).
• Secure storage of medical records.
• Restricted access to authorized personnel only.
• Regular monitoring and system updates to prevent unauthorized access.
• Compliance with data protection laws and regulations.

6. Sharing of Information

We do not sell or share your personal information with third parties, except:

• When required by law or government regulation.
• With your explicit consent.
• With healthcare providers directly involved in your treatment.

7. Patient Rights

You have the right to:

• Access and review your personal and medical information.
• Request corrections to inaccurate or outdated information.
• Withdraw consent for certain data uses, subject to legal and medical obligations.
• Request deletion of your account and associated data, where legally permissible.

8. Cookies & Website Usage

Our website may use cookies to enhance user experience and track usage patterns. You can disable cookies in your browser settings, but some features may not function properly.

9. Compliance with the Philippine Data Privacy Act (RA 10173)

Our clinic strictly adheres to the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

• We ensure that all personal and sensitive medical information is collected, processed, and stored lawfully and fairly.
• Patients are informed of the purpose and extent of data collection before providing consent.
• We uphold the principles of transparency, legitimate purpose, and proportionality in handling patient data.
• Any data breach or unauthorized access will be reported to the National Privacy Commission (NPC) in accordance with legal requirements.
• Patients may exercise their rights under RA 10173, including the right to be informed, right to access, right to object, right to erasure or blocking, and right to damages.

10. Consent

By using our website and services, you explicitly consent to:

• The collection, processing, and storage of your personal and medical information as described in this Privacy Policy.
• The use of your information for healthcare delivery, communication, and clinic operations.
• The sharing of your information with authorized healthcare providers and regulatory bodies when necessary.

You may withdraw your consent at any time by contacting us, subject to legal and medical obligations.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• Email: whealthmedicalclinic2020@gmail.com
• Phone: +63-961-534-6835 | (02)-8-711-4053
• Address: Unit A-004 1st Floor Building 23 GSIS Metrohomes Anonas Street Corner Pureza Street, Sta. Mesa Nagtahan, Manila, Philippines 1016